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About Us

madaboutjewellery.co.uk has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. In most cases, the only surprise is that the crystal, diamante and particularly the Swarovski products are far more dazzling in real life than the pixels of the monitor allow us to show!

Making A Purchase

Madaboutjewellery.co.uk accepts most credit and debit cards, including Visa, Mastercard, Switch and Delta. We operate a sophisticated on-line processing system via Paypal, one of the world's largest credit card processing companies.
If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency. For your convenience, however, there is a handy currency converter on the site. Orders can be made on-line, or via the Sales Team on 020 8444 4541.

Madaboutjewellery.co.uk reserve the right to decline any orders that do not pass the Address Verification System in full, including a working land line telephone number, in certain circumstances a mobile number will be accepted. In this case customers may be asked to submit a recent bank statement or personal utility bill to confirm the name address and postcode submitted as their invoice address . This information will be treated with the utmost confidentiality. If an order is declined the customer will be asked to apply for a refund through their own credit card bank.
Due to the proliferation of credit card fraud and under certain circumstances, we now offer an alternative method of payment via money transfer. In this case the order will be fully refunded and the order will only be processed once the funds have reached our bank. These arrangements are made on an individual basis.
Should there be an error in the description or price of goods in the catalogue, Madaboutjewellery.co.uk reserves the right to supply goods at the correct price.

Packaging

UK Orders
Up to £39.98 - £1.50
Up to £250.00 - £6.40
Up to £500.00 - £9.00
Up to £1,000.00 - £14.75

European Orders (including Ireland)
International Signed For.
Up to £250.00 - £6.40
Up to £500.00 - £12.50
Up to £1,000.00 - £19.20

Rest of the World
International Signed For.
Up to £250.00 - £13.50
Up to £500.00 - £20.50
Up to £1,000.00 - £35.50

Madaboutjewellery.co.uk make no profit on shipping charges. There is an additional Handling Charge of £2.00 on all orders automatically applied at the checkout This charge goes towards the cost of packaging as all goods are despatched in tissue in lace/satin/organza pouches or boxes..
UK orders for up to £39.98 will be sent by 1st Class mail.
All UK orders greater than £39.98 will be sent Registered (Next Day Delivery - UK only) and will need to be signed for.
All jewellery is gift-wrapped and delivered within 48 hours, subject to stock. Although we carry most items, overwhelming demand can deplete supplies and re-ordering can incur a longer waiting period. In these cases customers will be notified by email or phone call.
For PayPal e-cheques please allow 5 to 9 working days for clearance.

Delivery Schedule

Most items are held in stock and will be despatched to you within 2 working days from receiving your order. Madaboutjewellery.co.uk do not dispatch orders to PO Boxes under any circumstances. If you are resident in the UK or Ireland and have not received your goods within 7 days of placing an order, please contact us immediately on 020 8444 4541. All overseas orders please allow up to 28 days for delivery. If your order goes missing in transit, we will send you a MISSING ORDER DECLARATION FORM which you must fill in and return to us. This allows us to escalate our enquiry with the Royal Mail Service. Following the outcome of our enquiries a refund or replacement may be issued at the discretion of madaboutjewellery.co.uk.

OVERSEAS ORDERS ARE PLACED AT THE CUSTOMERS RISK. MADABOUTJEWELLERY.CO.UK WILL NOT ACCEPT RESPONSIBILITY FOR OVERSEAS ORDERS LOST IN TRANSIT. 

Madaboutjewellery.co.uk will not accept responsibility for order lost in transit when delivery is requested to a business or overseas address.

ALL ORDERS FROM COUNTRIES OUTSIDE THE EUROPEAN UNION MUST USE A VERIFIED PAYPAL ACCOUNT AND DELIVERY WILL BE MADE TO THE ADDRESS ASSOCIATED WITH THE PAYPAL ACCOUNT ONLY.

Back Orders

If your product is damaged in transit, please contact us immediately on 0208 444 4541 and return the product to us at : Madaboutjewellery.co.uk, 34 Osier Crescent, London N10 1QW. We will replace the item free of charge and take your case up with the Royal Mail.

Credit Card Security

We know of no documented case of credit card fraud using our shopping system over the internet. This is because:
1. When you place your order our secure server software encrypts all your personal information - including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet.
2. At no time are your details held in clear text on any website.
3. And no one sees your credit card number - not even us!
4. All discounts are applied at the checkout. Site-wide discounts will not be applied to the 50% Off Section or any othere products already under offer.

Guarantee

See Returns Policy below.

Reaching Us

Just write to Madaboutjewellery.co.uk or you can call us on 020 8444 4541 (International +44 20 8444 4541) Between 9am and 5.30pm weekdays (calls charged at standard national rate), or write to: Customer Services - MAJ International Ltd, 34 Osier Crescent, London N10 1QW.

Privacy Policy

Madaboutjewellery.co.uk is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any *third party. Our company policy is consistent with and abides by the UK Data Protection Acts 1984 and 1998.
The following is a summary of the various ways we treat the information you provide us with. madaboutjewellery.co.uk will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We use the following information essentially to tailor/personalise your shopping time by using your purchases/details to help us with product selection/plotting fashions.
We aim to achieve a timely and personal approach in any communications with you. We consistently monitor customer traffic patterns and site usage to aid development and progression of the on-line shop.
We require contact details (phone/e-mail), so we can contact you if there are any problems with your order or to respond to any queries. We may share non-personal summary info regarding our customers/sales/traffic etc. with partners or other third parties, but we do not share any information at the individual customer level.
You may have read about "cookies," nuggets of information that are placed by a Web site in a storage place on your own computer. Madaboutjewellery.co.uk use cookies to track usage patterns on our site. However, our cookies do not contain any personally identifying information. If you don't like cookies, your Web browser probably includes an option that allows you not to accept them.
While your individual information is protected as outlined above, we do, however, reserve the right to use aggregated, anonymous data about our users as a group.
Should you have any further queries regarding our privacy policy please write to madaboutjewellery.co.uk 

Third party does not include associated or share-holding companies.

Returns Policy 

Madaboutjewellery.co.uk supplies the highest quality goods and service and operates a simple Returns Policy. 

We offer a 7-Day "No Quibble Guarantee". If any item is not to your liking, simply return it to us at: Head Office, 34 Osier Crescent, London N10 1QW. 

If you are outside that time limit, subject to items being returned in new condition, you will be offered a Credit Note for the value of the goods. This can be redeemed at any time over the following three months by calling the Sales Team on 020 8444 4541. 

Overseas customers will be allowed extra time for returns and should simply contact us via email or phone to let us know which items are being returned. We will then let you know when the items are received here at Head Office and refund your card accordingly. 

To comply with Health & Safety regulations, no returns are available on pierced earrings or navel jewellery. All piercing posts are surgical steel or sterling silver and all jewellery is nickel free. 

When returning goods, it will speed up the process if you include your name/address, and where possible, your order number. 

Any items returned should not have been used or worn.Please send items back via recorded delivery for your own proof of delivery, as the Company cannot take responsibility for items lost in transit. 

Postage costs and transaction fees such as those charged by PayPal and other service providers, are not reimbursed. 

Once we receive the goods, we will refund your card within 10 days, or allow you to exchange the items for something else. 

Al items are checked for quality before being gift-wrapped and packed to arrive in pristine condition. However, there is always the possibility that an item may be damaged in transit, in which case you should call Head Office on 020 8444 4541 or email customer services. 

By placing an order, you agree to the terms above. Your statutory rights are not affected.

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